Lorikeet

About this AI Agent

Lorikeet CX AI provides an AI support agent designed to manage complex customer service workflows. It follows standard operating procedures (SOPs) like human agents, integrating seamlessly with existing support systems and accessing help centers, reference materials, and internal tools. The AI engages with customers when it has sufficient context and defers to human agents when necessary, ensuring reliable and human-like interactions. By automating both simple and intricate support tasks, Lorikeet CX AI improves response times, customer satisfaction, and scalability.

Agent Features

• Integration with support systems
• Access to help centers and materials
• Adherence to SOPs
• Context-aware engagement
• Deferral to human agents
• Automation of tickets
• Improved response times
• Enhanced customer satisfaction
• Scalable support operations
• Continuous learning

Agent Use Cases

• Automating customer support workflows
• Handling complex service inquiries
• Scaling support operations
• Maintaining high-quality interactions
• Integrating AI with human teams