About this AI Agent
Convin.ai is a contact center software platform that records, transcribes, and analyzes customer conversations across channels. Supporting omnichannel communication, it performs automated quality audits for calls, chats, and emails. The platform provides actionable insights to improve customer satisfaction and agent performance. With features like real-time agent assist, automated quality assurance, and a learning management system, Convin.ai streamlines customer interactions and optimizes contact center operations.
Agent Features
- Automated quality assurance
- Real-time agent assist
- Omnichannel conversation analysis
- Automated agent coaching
- Learning management system
- Voice of customer insights
- AI-powered voice bots
- Quality management software
- Conversation behavior analysis
- Conversation intelligence
Agent Use Cases
- Sales conversion enhancement
- Customer support improvement
- Compliance monitoring
- Debt collection optimization
- Customer retention increase
Agent Overview
Pricing
Undisclosed
Category
Tags
Compliance Monitoring
Customer Feedback Processing
Source Type
Closed Source
